Frequently Asked Questions

Find answers to most of your queries related to Tiles For Ever at ease.

General Query

You can easily order a sample of any tile from our website. They are chargeable full size tiles with no cuts, and we will pay the shipping & packaging to get them to you with our standard delivery service taking 2-3 working days or alternatively, you can pay £3.95 for our next working day ultra fast delivery service.

Sure, why not? Just contact us, and we’ll do our best to assist you with your calculations. You can also use our online tile calculator to find the required number of tiles needed for your space.

The sizes that are mentioned are the sizes that the tiles are manufactured in. Due to the manufacturing process and the nature of tiles, the exact tile sizes cannot be manufactured consistently and that different batches of the same tile can differ in size, as much as 2mm, which is a widely accepted tolerance within the tiling industry.

You can order more tiles but we would highly suggest that any additional orders refer to the original batch / tile ID numbers, so that we can match them for you. This is because different batches may produce different shades / sizes.

You can call us direct on 0113 390 8800. Alternatively, please view our Contact Us page, where various options are available including email and live chat.

We do have Showrooms in London. You can visit and pay for goods over the counter and either take the items away with you or arrange a delivery for a later date. See our showrooms page for location, directions and opening times.

You surely can but before that, the floor should be overlaid with a Marmox type boarding or a similar substitute product and a flexible adhesive and grout are to be used. Our expert in-house advisors are more than happy to help you with your order.

Porcelain tiles are manufactured from extremely pure materials and are fired at very high temperature, creating a fully vitrified body. Typically a porcelain tile is made up of from 50% Feldspar, 30-40% white clay, up to 15% Kaolin and up to 15% quartz and other fusible ingredients, resulting in a dense, strong tile with a superior performance compared to normal ceramic tiles in terms of durability, abrasion, frost and chemical resistance and virtually impervious to water.

Such Tiles are cut with a suitable wet wheel cutter and diamond saw blade.

Click on ‘Account‘ and login with your account credentials. Now you can alter your address, phone number, email address etc.

Simply click on ‘My Account‘ and enter your email address in the ‘Forgotten Password‘ box. Further instructions will be sent to you on your registered email address to help you reset your account password.

Send the URL of the product of listed on some other website to us via email and as long as they are manufactured by the same company, in stock and available to order in the required quantity; we will be able to price beat this. Read more in detail here.

Ordering Query

You can buy whatever quantity you desire. Different tiles may be priced in different ways, for example; Per Tile, Per Sheet, Per SQM, Per Pack or Per Pallet. All prices are mentioned next to the tile image, for each product.

We will be able to add directly to your order if the order has not been dispatched. Please make sure that you have ordered the correct quantity of tiles you need, every late addition will be subject to carriage costs depending on weights and quantities. Each request will be looked on an individual basis.

At the moment, you cannot use more than one voucher code at one time. However if you are in the possession of multiple coupon/voucher codes, you can use the one of highest value to get the best benefit. After the successful transaction, no requests of alteration or addition of voucher codes will be accepted.

Yes, you can cancel your order even after it has been successfully placed. Some charges may apply if your order has already been dispatched. Refer to our Terms and Conditions for more details.

Pretty easily, just call our experienced sales team, on 0113 390 8800 , to place an order over the phone.

Payment Query

We accept all the debit cards and credit cards by all major providers like VISA, MasterCard, American Express, JCB etc., we also do support payment by cheque, and over the phone.

VAT receipts are sent along with the order confirmation email as soon as you place the order, to get the VAT receipt again, kindly contact us.

The website Tiles For Ever is hosted on a high security reliable server which has end-to-end standard Norton Secured SSL encryption powered by Symantec®. The website protects you from all major known cyber attacks, so you can be assured of your data security and shop with peace.

Delivery Query

Approximately 95% of the tiles available on our website are stocked in our warehouse, rest of the tiles are special tiles imported only after purchases.

The tiles currently in stocked in our warehouse take 1-2 days to get dispatched; other special or imported tiles may take 2-3 weeks.

We deliver all over the mainland UK, and it takes approximately 1-2 working days with our standard express delivery service to deliver the products. The standard delivery service is absolutely free on orders of above £99 value. Visit our delivery information page for detailed information.

Signing is recommended but is not compulsory.

Unfortunately, we do not ship the tiles outside UK, due the nature of the product. If you are based outside of the UK, contact us for more information.

We do try to send the package of tiles from a single batch, but it is not possible always, at such times, your order might contain tiles from more than one batch.

Any such damages or irregularities must be notified to Tiles For Ever within 2 days of the delivery receipt so that we can take a proper step to correct it.

Yes it is possible with us. We’ll just need a full postal address; we’ll also contact you to make sure that there are no security issues regarding transaction and delivery. To avoid in confusion, contact us regarding a different delivery address prior to placing the order if at all possible.

Returns Query

We do offer a 60 days return policy and 365 days exchange policy. For more details kindly visit our Returns & Exchanges page.

Yes, you can. We currently offer a 60 days return policy. Make arrangements to send the tiles back to us and we’ll refund the money worth those tiles.